Valentine & Kebartas, Inc.
Have you received a collection letter or phone call from Valentine & Kebartas, Inc. relating to your Federal or private student loan originally serviced by Navient/Sallie? Know that you are not alone!
Background Information
Valentine & Kebartas, Inc. is a full service account receivable management company founded in 1994 by Bob Kebartas and Cheryl Valentine. They are not a law firm. Valentine & Kebartas specialize in education debt collection including student loans, but they also work with credit card companies, insurance companies, utility companies, and retailers in collecting on their delinquent debt. Their most notorious client is Navient Solutions, Inc., formerly known as Sallie Mae, the large servicer of both Federal and private student loans. If you have a defaulted student loan originally serviced by Navient/Sallie Mae, odds are it is now being collected on by Valentine & Kebartas.
Valentine & Kebartas, Inc. is based in Massachusetts with their office located at 15 Union Street, Lawrence, Massachusetts 01840. They can be reached at 978-975-0799, 480-696-5658 and 800-731-7766.
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Valentine & Kebartas has an A+ better business rating with the Better Business Bureau (BBB) but are not accredited with the bureau. They have closed 6 complaints against them with the BBB in the last 12 months, and 15 complaints in the last 3 years. Furthermore, Valentine & Kebartas has had 37 complaints brought against them in the last 2 years with the Federal Consumer Financial Protection Bureau (CFPB).
Federal Cases Brought Against Valentine & Kebartas, Inc.
In Bailey v. Chase Bank USA, N.A. and Valentine and Kebartas, Inc., 2010 WL 4867963 (S.D.WV. 2010), an action was brought by a consumer against Chase Bank and Valentine & Kebartas for violations of the Fair Debt Collection Practices Act alleging that Valentine & Kebartas excessively called the consumer over 100 times, including after the consumer retained the assistance of counsel.
